Frequently Asked Questions
Everything you need to know about your Safeway grocery experience.
How does the home delivery service work?
Simply place your order online or via our app, select a convenient delivery window, and our professional drivers will bring your groceries directly to your doorstep, ensuring all temperature-sensitive items remain fresh.
What is your policy on product freshness and quality?
We guarantee the freshness of every item. Our associates are trained to pick the highest quality produce and longest expiration dates; if you are not satisfied with a product's quality, we will offer a full refund or replacement.
Can I modify or cancel my order after it has been placed?
Yes, you can modify or cancel your order through your account dashboard up until our team begins the picking process, which typically starts 2 to 4 hours before your scheduled delivery or pickup time.
What payment methods do you accept for online orders?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and Safeway gift cards. In select regions, we also support EBT SNAP payments for eligible online grocery purchases.
How do you handle out-of-stock items?
During checkout, you can choose to allow substitutions for specific items. If a product is unavailable, we will provide a similar item of equal or greater value at no extra cost, or simply remove the item from your bill if no substitution is preferred.
Is there a minimum order requirement for delivery?
Yes, most delivery orders require a minimum purchase of $30. Delivery fees may vary based on your selected time slot, though we often offer free delivery promotions for new customers and members of our FreshPass program.