Returns & Exchanges
At Safeway, we stand behind the quality of our products and want you to be completely satisfied with every purchase. If an item does not meet your expectations, you can return it to any of our store locations for a refund or exchange.
Gather Documentation
Locate your original paper receipt or digital order confirmation from the Safeway app or website to ensure a seamless refund process.
Check Product Eligibility
Ensure perishable items are returned promptly and that non-perishable goods are in their original packaging; please note that alcohol and tobacco returns are subject to local state laws.
Visit the Customer Service Desk
Bring the items and your proof of purchase to the Customer Service counter at any Safeway location to speak with a store associate.
Receive Your Refund
Once processed, your refund will be issued to your original payment method; for returns without a receipt, a Safeway gift card may be provided at the store's discretion.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing